WHO ARE WE LOOKING FOR?

QUALIFICATIONS & EXPERIENCE

• at least 2 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services
• comfortable working in and assisting others through the company’s help desk software
• experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
• ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
• great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
• strong analytical and conceptual skills combined with the ability to quickly grasp complex issues
• experience managing complex sets and sources of data
• proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines
• ability to work with cross-functional teams to deliver on a common goal
• ability to work independently and think creatively to solve challenges in a mission-oriented organization
• effective communication and organizational skills
• excellent command of written and spoken English

Bonus points

• strong technical background with experience in complex projects for OTA software updates and OTA functionalities in general
• basic knowledge of coding, compile, build, and flashing tools
• understanding and experience with Agile methodologies
• working knowledge of SAFe methodology

YOUR RESPONSIBILITIES

• researching and analyzing the current OTA system
• planning and preparation of OTA campaigns for Porsche’s customer vehicle fleet worldwide
• analyzing and solving problems for consumers in the current OTA system
• managing current OTA update process
• OTA software bundle pre-testing on HIL's and Porsche vehicles
• error tracking of worldwide OTA update campaigns
• planning and troubleshooting in coordination with the international markets and OTA operations teams
• processing of status and dashboard information